Dental Receptionist - Germiston, South Africa - Intercare Group South Africa
Description
ABOUT
Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.
Intercare Bedfordview Medical and Dental Centre situated in Bedfordview, Germiston seeks to recruit a Dental Receptionist.
At Intercare, dental receptionists help create an environment and culture that enables us to fulfill our purpose to make people feel better.
As a dental receptionist you will provide quality customer service aligned with the overall business strategy and fulfill administrative and payment functions.
If you're a passionate self-starter, this position is a great opportunity for you.DUTIES & RESPONSIBILITIES
- Provide efficient, friendly and professional telephone services in patient care.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Responsible for all processes related to the receptionpatient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct all customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure that the reception area is always neat and tidy.
- Refer all emergency cases to the nurse's station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect all copayments and account balances according to Intercare policies and procedures.
- Execute and adhere to daily cashup and banking processes.
REQUIREMENTS
- Minimum qualification: Grade 12.
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.
**CLOSING DATE: 24 April 2023
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