Tech Support - Sunninghill, South Africa - Boost Business Consulting

Description

• Provide firstlevel technical support for a wide range of electronic products, including troubleshooting hardware, software, and network issues.
• Escalate complex issues to the relevant departments or senior technical staff as needed.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Contribute to team efforts by accomplishing related results as needed.
• Stay current with system information, changes, and updates to ensure highquality customer support.
• Guide customers through installation, repair, and maintenance processes, providing clear and concise instructions.

• 35 years of proven experience in a call centre or technical support role, preferably within the electronics or IT industry.
• Experience in international call centres will be a plus.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication and interpersonal skills, with a flair for handling customer queries in a patient and effective manner.
• High level of proficiency in English, both verbal and written.
• Ability to multitask, prioritise, and manage time effectively.
• High school diploma or equivalent; further education or certification in IT or related field is a plus.

• A strong customer service orientation and a passion for technology.
• Problemsolving mindset with a keen attention to detail.
• Ability to work under pressure and adapt to a fastpaced environment.
• Team player with a positive attitude and strong work ethic.

To apply, please submit your CV highlighting your suitability for the role and your passion for technology and customer service.