Field Service Engineer - Gauteng, Pretoria, South Africa - Ford Motor Company of Southern Africa

    Ford Motor Company of Southern Africa
    Ford Motor Company of Southern Africa Gauteng, Pretoria, South Africa

    1 week ago

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    Full time
    Description

    Ford Motor Company of Southern Africa's job vacancy, Career and Recruitment

    Job title : Field Service Engineer – Pretoria jobs in Gauteng

    Job Location : Gauteng, Pretoria

    Deadline : May 15, 2024

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    JOB DESCRIPTION

    The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

    RESPONSIBILITIES

  • Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
  • Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
  • Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
  • Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
  • Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
  • Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
  • Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
  • Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
  • Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
  • Support / conduct regular Service Manager and Service Foreman meetings.
  • Vehicle Off Road (VOR) Days Measured.
  • Dealer Satisfaction Index.
  • Quality of Information Reported to PVT/ CRC / TAC.
  • Fix It Right First Time Measurable.

    QUALIFICATIONS

    KNOWLEDGE, SKILLS and ABILITIES (KSA)

  • Strong verbal communication and writing skills in English.
  • Fully competent with vehicle diagnostics and technical repair of vehicles.
  • Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
  • Outgoing approach to engage with people with a view to resolving and teaching.
  • Good time management and prioritisation skills.
  • Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
  • Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
  • Prepared to travel locally and internationally at short notice and for multiple days at a time.

    QUALIFICATIONS and EXPERIENCE
  • Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
  • Vehicle diagnostics and technical problem-solving experience a must.
  • PTS and FDRS Experience will be beneficial.
  • Dealership operations and workshop experience an advantage.
  • Must have a valid South African Driver's license
  • Must have a valid Passport

    *Engineering / Technical jobs in south africa
    *Field Service Engineer – Pretoria in Pretoria