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  • Vehicle Estimator - Johannesburg - Bluespec Holdings

    Bluespec Holdings
    Bluespec Holdings Johannesburg

    3 weeks ago

    Default job background
    Description

    Job Title: Insurance Estimator

    Description:

    We are seeking an experienced insurance estimator to join our team. As an insurance estimator, you will be responsible for dealing directly with insurance assessors, logging additional damage and obtaining authorizations.

    Key Responsibilities:

    1. Damage Assessment and Quotations:
      • Conduct visual inspections of damaged vehicles upon arrival, in the presence of customers or assessors.
      • Provide basic estimations on damaged vehicles.
      • Assess vehicle damage in conjunction with insurance assessors.
      • Identify potential upsells and establish accurate vehicle damage costs using Audatex.
      • Follow up with clients to ensure satisfaction.
      • Submit quotes to insurers and clients within company standards.
    2. Quotation Submission:
      • Submit repair quotes to insurers within prescribed timelines.
      • Inform customers of the quoting process throughout via ASC/Capacity Planner.
      • Ensure internal repair quotations are approved by ARC Manager and Insurer.
      • Submit approved repair quotations to conversions clerks.
    3. Excess Cost Enquiries:
      • Determine the reason for excess costs beyond approved quotations.
      • Liaise with insurers regarding reasons, costs, and status of excess repairs.
      • Inform customers of additional work done on vehicles via CRM/Foreman Assist.
      • SOURCE available parts within scope.

    Requirements:

    • Excellent customer service skills.
    • At least 2 years of experience in insurance estimating or a related field within the motor industry.
    • MATRIC (Matriculation certificate).
    • Proficiency in Microsoft Office Suites.
    • Intermediate level knowledge of Abuntex TMS online insurance systems (Net Assess, Outsurance, etc.).

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