Customer Support Agent - Cape Town, South Africa - Clickatell

Clickatell

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We Are Innovators & Category Creators

Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done.

We are creating the leading Chat Commerce enabler and we are looking for top, self-motivated talent that wants to have an impact.

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways.

We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things.

In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.

We call ourselves Champions.

Why Champions? We believe it's not only about what we have done, but what we are doing and going to do.

The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers.

Watch this space as we blaze a new path while expanding across the globe.

Purpose

We are looking for a highflying customer support agent to provide technical support and product advice to all Clickatell's customers in a 24 x 7 x 365 environment.

This role provides superior customer service in all areas, including the company's customer service needs across all support channels.

We Do The Right Things

Responsibilities of the Role

Resolve customer technical/sales queries or escalate to appropriate departments or team member to ensure resolution.
Enforce Clickatell's rules, policies and terms of use relating to client transactions and behavior.
Assist customers with queries relating to payments, support and general queries.
Complete administrative tasks related to service.
Achieve agreed set goals and company

- wide objectives.

Meet productivity and performance targets as determined by individual contract.
Accurately categorise cases for Business Intelligence reporting
Compile Daily Handover reports.
Participate in product testing.

We Are On A Learning Journey

Requirements of the Role

Matric and IT Diploma or studying towards or any other related qualification in the technology space

Work Experience

Minimum 3 years customer service experience
Industry experience in either technology, financial services, payments, or telecommunications will be advantageous

Knowledge and abilities

Knowledge of the technical aspect of operating systems and Internet
Troubleshooting experience
Basic selling experience
Strong typing skills

Why You Should Join

Perks of the Role

Medical Aid contribution
Pension fund contribution
Quarterly performance incentive bonus
Risk benefit company contributions
Reimbursable communications allowance for internet and mobile phone bills
Halfday off on your birthday
5 personal days leave a year, over and above your annual leave
Remote working and access to office hubs as required.
Home office setup with laptop, monitor and other related items.

Stronger Together

At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce.

We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology.

We create common ground - Our platform is for all, and so is our workplace.

Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.