Specialist - Cx Business - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria
MTN Nigeria
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Supports

owner of customer journeys for a specific business unit i e S&D, CBU, EBU,

Network Coverage, Digital Fintech etc

Drives

operational cadence around ensuring that customer experience principles are

followed by the business units within MTN, as well as ensuring that the different

channel's processes are streamlined for customers

Implements

the Customer experience vision and strategic priorities required to deliver

intended experiences that meet or exceed customer expectations in accordance with

the goals of the organisation

Plays

a vital role in improving the client experience for the MTN SA brand Translates

strategy into action by clarifying goals, assessing risk impact, and developing new

customer journeys

Explores

opportunities to streamline processes by implementing enhancements across

all customer touchpoints within a specific channel
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