Case Navigator - Mthatha, South Africa - AJ Personnel

AJ Personnel
AJ Personnel
Verified Company
Mthatha, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Main purpose of the job:


To work directly with adolescent girls and young women (AGYW) and provide them with youth friendly support that ensures linkage to care and individualized follow-up of each client throughout period of care.

The job entails creating demand through awareness of all sexual and reproductive health (SRH) and HIV prevention services, which includes performing health talks at fixed facilities, mobile clinic and other service points in the community, assisting each client with navigation through the health system pathway, performing individual follow-ups via telephone or other digital channels, and supporting the project with all demand creation and social mobilisation activities as required.

Driving the mobile clinic van.


Location:

Eastern Cape, Mthatha


Key performance areas:


  • Welcome AGYW clients to healthcare facilities and/or community hotspots, build rapport with potential clients ensuring a quality and nonjudgmental experience.
  • Ensure AGYW clients at healthcare facilities and/or community hotspots are linked to SRH and HIV prevention services, especially PrEP.
  • Provide information to clients ensuring they have a good understanding of the Project PrEP service offering and their journey within that service offering.
  • Ensure clients are aware of the project's decentralised service points in the surrounding community and understand how to navigate this system.
  • Assess each client's needs and navigate them to the relevant service and support ensure clients understand exactly which services they will be receiving, how long it will take and how often they need to return for services.
  • Maintain queues at facilities and/or community hotspots mobilising clients in an optimised manner ensuring mínimal waiting times while ensuring that those clients in the que, is as comfortable as possible.
  • Provide individualised and group support to retain AGYW in SRH and HIV prevention services (care):
  • _Be the first face clients see / first point of contact after receiving ANY Project PrEP services. _
- _Add all clients who engage in ANY Project PrEP services to a client navigation register, keep accurate notes of client's engagement in service delivery._
- _Discuss and ensure clients understand when they need to come back for services, who they can contact for support or advice, and that they need to expect your call or messages as_ _reminders for follow-up and encouragement on their health journey._
- _Send a WhatsApp on day 2 (day after) to every client newly initiated on PrEP and/or who engaged in any other services thanking them for their time, congratulating them on their decision to invest in their health and reminding them who they can contact for support._
- _Make follow-up calls on day 7 to all clients newly initiated on a PrEP method. (+sms)_
- _Make follow-up calls 2 days prior to follow-up visit for any service._
- _Trace all clients who missed appointments within 24 to 72 hours (SMS, call, WhatsApp, and home visits where possible) and make alternative arrangements with the client to attend a follow-up visit. _
- _Assist clients with diarising their follow-up appointments_
- _Plan and facilitate follow-up events for Project PrEP (AGYW) clients - support/continuation clubs that enables service delivery, face-to-face support, and a safe space for AGYW. _


Required minimum education and training:

-
_Grade 12 or equivalent_:

-
_Code 10 or higher with PDP (Drivers License)_

Required minimum work experience:


  • Experience as a volunteer working in community related public health structures and projects for a minimum of 6 months.
  • Previous demonstrable health talks, tracking and tracing experience in a health facility and/or community.
  • Training on Customer Care will be an additional advantage.

Desirable additional education, work experience and personal abilities:

  • Good communication skills and must be able to speak more than one African language, Sepedi/Setswana, Zulu & Xhosa.
  • Must be able to collect and capture data on different data management systems
  • Experience with NGOrelated projects.
  • Clued up with patient flow and a referral pathway within a Public Health System.
  • Attributes: must have the ability to be coachable, work independently and as a team member.
  • Be adaptable, approachable, empathetic, and proactive with good observation skills.
  • Willing to learn, experience working with young people, AGYW.
  • Experience in healthrelated services.


  • Skills:

  • Basic computer literacy.
  • Knowledge on using standardized registers and tools and the Project PrEP data reporting platform.

TO APPLY:


  • Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
- _AJ Personnel is fully POPIA Compliant._

  • Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.

Please note:

- **WHC, in accord
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