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    LCL Supervisor - Durban South, South Africa - Schenker South Africa (Pty) Ltd.

    Schenker South Africa (Pty) Ltd.
    Schenker South Africa (Pty) Ltd. Durban South, South Africa

    6 days ago

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    Description

    Stellenbeschreibung

    Purpose and main tasks:
  • Ensure the accurate and timely movement of ocean freight to - and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.
  • Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
  • Accountable.
  • Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.
  • Capture Customer Booking in TANGO and assign to Origin office (if applicable).
  • Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).
  • Verify data entry quality and request corrections from Origin (if applicable).
  • Track cargo from POL via transshipment port until arrival in South Africa POD.
  • For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).
  • For B2B and handover LCL update shipment arrival information in TMS (TANGO).
  • For B2B and Handover LCL enter Warehouse Partner on CRR Leg.
  • For B2B LCL receive Co-Loader's Arrival Notice.
  • 1Request cargo release information, documents, and freight invoice from Co-Loader - as applicable.
  • Ensure that Original MBL is surrendered to Co-Loader at origin or destination - as applicable.
  • Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) - as applicable.
  • Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).
  • Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) – RIW.
  • Manage and resolve invoicing disputes with vendors.
  • Request update from/with MDM Team (Master Data Management) as applicable.
  • Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
  • Provide "Change Advice" to Consignee - as applicable.
  • Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management").
  • Confirm self-pickup details in TMS (TANGO) - as applicable.
  • Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management recommendation or as per agreed vendor matrix.
  • Provide delivery instructions to trucking vendors.
  • Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").
  • Confirm delivery and complete Capture POD in TMS (TANGO).
  • Continuously monitor shipment pickup status at CFS (Container Freight Station).
  • Continuously provide storage details to Customer Management.
  • Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing.
  • Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.
  • Ensure that all accrued costs have corresponding revenues in TMS (TANGO).
  • Ensure each file Profit + Loss statement shows a profit and escalate "Loss" file information to Country Customer Management Team - as applicable.
  • Escalate invoicing discrepancies to Country Customer Management.
  • Timely and accurate completion of activities in TANGO.
  • Ensure compliance with Customer specific KPI's - as applicable.
  • Receive and/or upload relevant Vendor documents to TANGO (ODM).
    • Responsible:
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
  • Support a positive, attractive working atmosphere and office environment.
    • Informed:
  • All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • Ability to multi-task
  • Effective communication skills and professional communication etiquette
  • Fluency in written and spoken English
  • Perform well under pressure
  • Strong computer (Windows PC) skills
  • Typing skills (at least 30 words per minute)
  • Decision-making and problem-solving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy
  • Organizational skills
  • Must work well within a team
    • Required education:1.tbaRequired