Assistant Store Manager - Randburg - Clicks Group Limited

    Clicks Group Limited
    Clicks Group Limited Randburg

    1 week ago

    Clicks Group Limited background
    Upper Management / Consulting
    Description

    Assistant Store Manager - Clicks Olivedale

    Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

    The successful candidate will be responsible for:

    • Ensuring the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • Efficiently executing all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • Successfully executing in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • Supporting the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • Assisting the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • Executing customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • Attending to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • Facilitating the brand being the customer's first choice health and beauty retailer by living and driving the company values.

    Requirements:

    • Grade 12 (Maths 50% and English 50%)
    • Degree in Relevant Retail/Business Management (Desirable)
    • Minimum 1 year's experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Key Skills:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    Clicks Group Limited is committed to Employment Equity and welcomes applications from individuals with disabilities.

    We strive to live our company values of Making a Real Difference and Being True to Our Purpose.

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