Customer Services Administrator - Midrand, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Vacancy:
Customer Services Administrator

Region:
Midrand

Reporting to:
Commercial Contact Centre Manager

Overall purpose of the Job:

Minimum qualifications and experience:

Matric qualification or equivalent
Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
Professional and well presented
Ability to work well under pressure
Time management
Selfmotivated
Reliable transport
Mobile phone

Main duties:

Utilize the CRM platform (Pulse)
Do quotes where and if needed
Receive Purchase orders and follow up with clients
Follow up with ETA for technicians to be at site
Troubleshoot with clients to identify the problem, and offer a viable solution
Work on Pulse, Listener, Open Scape and SAP with good Excel and Microsoft Office skills for handover files, and deadlines to be met
Ensure that the SOP of the department is followed, and have a high standard service delivery rate
Be able to work well with all different areas within the department as well as the other entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
Assist Management with daily tasks and deadlines to be met
Courtesy calls and remote support
Log and track calls and assist with admin support
Follow through with jobs additionally added to your scope of work
Standby support (on rotational basis)

Behavioural Competencies:

Excellent verbal and written communication skills
Excellent Customer Service skills
Computer literate
Excellent telephone etiquette
Adaptability
Motivated
Resilience
High level of integrity
Discipline

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._