Rooms Division Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

SUMMARY

To manage and control all operational and accounting aspects of the Front Office, Maintenance and Housekeeping and ensure smooth running of all departments.

Act as a Host Manager and work together with Operations on various projects when required.

MINIMUM REQUIREMENTS

QUALIFICATION:
Matric. Hospitality qualification advantageous

EXPERIENCE:2-3 years in similar position in a 4/5 star environment

DUTIES AND RESPONSIBILITIES:

Operations

Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
Assist in maintenance, front office and housekeeping departments as per operational requirements
Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the property
Ensure only approved suppliers are used
Updating of suppliers list
Filling the gap between operational and facilities
Anticipates the needs of 'repeat' guests and regularly update/review the VIP structure.

Training and Development

Ensure Hotel/Operations induction manual is up to date and introduced to all new staff
Operational modules are developed and part of your staff training
Monthly tests are issued to staff
Ensure regular on the job training is taking place in your departments

Recruitment

Ensure that the correct recruitment process is followed for all new recruits and internal promotions/transfers within the company
Act as liaison with the dedicated recruitment consultants in the company

Standards, Policies and Procedures

Ensure that the purchase order procedure is followed at all times
Ensure that the dress code procedures for the departments is in place and that all employees are neat an tidy
Ensure that fair and equitable discipline is applied
Maintain staff files
Ensure leave planners and policies are followed
Ensure housekeeping operational, transactional and permanent files are kept up to date
Housekeeping policies and procedures adhered to
Correct office procedures are adhered to by all Rooms Division Departments
Assist with winter planning
Recognise operational challenges and assist with research and solutions
Assist in compiling interior surveys
Arrange appliance maintenance, service and repairs
Assist in creating and updating house files
Compiling appliance manuals
Updating of master inventory costs
Assist in creating Hotel operational modules
Placing orders
Assess communicate and provide feedback on products and specifications

Financial

Ensure weekly revenue reporting are completed
Submit project management to financial controller/manager on a weekly basis
Involved with business planning and revenue management and forecasting
Assist in placing orders and filing

Statutory

Ensure all staff under your control is knowledgeable about health and safety procedures
Be familiar with the Health and safety measures of the property
Report any noncompliance

Human Resources

Hold and/or attend monthly departmental meetings with your departments
Ensure dress code is up to standard
Staff files are up to date
Leave and ESS management
Holding regular performance appraisals with senior staff, identifying areas for development and training needs
Staff locker monitoring and inventory
Chairing of disciplinary enquiries