Reservations Support Consultant - Port Shepstone, South Africa - Beekman Group

Thabo Mthembu

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Thabo Mthembu

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Description

Key Performance Areas:

  • Provides monthly and weekly reports of all sales transactions
  • Assists team leaders and guides with all correspondence and points
  • Liaise with Head Office on a daily basis with all correspondence queries
  • Is able to demonstrate sound administration skills and using own initiative
  • Has high level of computer literacy and experience in using MS Outlook, Word, Power point and Excel or system used in the department
  • Has good grammar and communication skills
  • Adherence to the department SLA's
  • To be able to complete comment cards
  • Service the department's correspondence hunt line and web support for members
  • Assist the department with inbound when call volumes escalate
  • Ability to coordinate all data and generate reports accurately according to deadlines
  • Key Account Clients: Enquiries, Bookings, Cancellations, Refunds, Support Enquires and Escalations for site updates, including STO / Travel Agents and OTA's
  • Group Bookings Support

Requirements:

  • Matric
  • Minimum of 2 years relevant experience, in a travel services environment
  • Highly computer literate
  • Above average Microsoft Excel skills
  • Excellent interpersonal skills
  • Excellent communication skills, both verbal and written
  • Strong attention to detail
  • Selfmotivated
  • Ability to work under extreme pressure
  • Ability to work with multiple tasks simultaneously
  • Good administrative and planning skills
  • Ability to work independently, and as part of a team
  • Commitment to delivering service that exceeds our customer's expectations.
Ref # 08/06

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