- Education:
- Bachelor's degree or equivalent diploma
- Microsoft 365 Administrator certification (MS900 & MS102)
- Microsoft Azure Fundamentals (AZ900) and Azure Administrator (AZ104) certifications
- A+/N+/Security+ certifications
- ITIL V3/4 certification
- Experience:
- 6+ years of technical experience
- Proven track record working in Microsoft 365 environments
- Hands-on experience with Microsoft Azure, including Entra ID
- Proficiency in enterprise support desk software
- Desirable: experience in the financial services industry
- People Skills:
- Effective communication with management, IT Support Technicians, and end-users
- Manage call volume to exceed customer expectations; escalate issues as necessary
- Train IT Support Technicians
- Service Provider Relationships:
- Attend regular operational meetings with external service providers
- Maintain open communication and a robust support process
- Ensure system uptime and availability aligns with key performance indicators (KPIs) or service level agreements (SLAs)
- Technical Expertise:
- Stay up-to-date on complex operating systems, local networks, wiring schemes, wide area networks, LAN/WAN connectivity, and data communications protocols
- Resolve intricate support issues; serve as secondary support for IT Support Technicians
- Provide technical guidance and handle escalated issues
- Implement instructions according to company procedures
- Capture comprehensive notes and documentation for every engagement
- Create and update knowledge base articles
- Fault tracking and reporting
- Regular feedback to internal stakeholders and line manager
- Educate employees on IT matters and Group policies, processes, and standards
- Address support calls escalated from IT Support Technicians
- Handle customer support calls
- Take ownership of each issue to ensure complete resolution
- Proactively monitor the environment and address problem resources or escalate issues as needed
- Project Support:
- Collaborate with software development and sales teams for seamless system delivery
- Consult with business teams and recommend best solutions/scoping of systems
- Support project implementation in accordance with company procedures
- Tech Oversight:
- Identify infrastructure shortcomings and opportunities for improvement
- Communicate recurring problems
- Oversee technological infrastructure
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IT Data Support Technician
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senior it support technician - Pretoria - HR Genie

Description
Job Description
Your Qualifications:
About You:
We are looking for a highly skilled professional to join our team.
-
IT Support Technician
Express Employment Professionals Midrand- Pretoria
-
IT Data Support Technician
Perfect Placement Recruitment- Pretoria
-
Senior Support Technician
ICT Engage- Centurion
-
IT Support Support Technician
Midvaal Recruitment- Midrand
-
Junior desktop Support Technician
Full time Stepco Recruitment- Centurion
-
Junior desktop Support Technician
Stepco Recruitment- Centurion
-
ERP Support Technician
Marvel Placement Consultants- Cullinan
-
Junior IT Support Technician
Flink Recruitment- Midrand
-
Desktop Support Technician L2
Excis Compliance- Midrand
-
Technical Coordinator
Fidelity Services Group- Pretoria
-
Technical Coordinator
Fidelity Services Group- Gauteng
-
Controller M/F
CFAO- Pretoria
-
Field Service Technician
iStaff Recruitment- Pretoria
-
Site Technician
Hi-Tech Recruitment- Gauteng
-
3x Electrical
The Recruitment Guy- Pretoria
-
Maintenance Technician
Profile Personnel- Pretoria
-
Field Service Technician Tshwane
iStaff Recruitment- Pretoria
-
CBU 415551
Professional Career Services - Gauteng- Gauteng
-
High Voltage Technician
Perfect Placement Recruitment- Pretoria
-
CAD Technician
Full time The Legends Agency- Pretoria