Key Accounts Manager - East London, South Africa - Metropolitan Life

Metropolitan Life

Verified Company

East London, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 126year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of lowincome clients, including funeral insurance, health, savings, hospital cashback cover, retirement solutions and life insurance.

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Role Purpose

Ensure the effective Relationship Management of existing contractual relationships
Requirements:

Qualifications

Experience

3 years' relevant experience in the financial services industry, particularly understanding of lower income market products and client needs.
2 years' experience in the management of complex projects in the financial services industry.
Excellent presentation and negotiation skills.

Skills

Duties & Responsibilities

Ensure the effective Relationship Management of existing contractual relationships
Implement the effective nurturing, retaining and leveraging of existing contracts in order to drive sales penetration
Implement the market access strategy for existing and new markets for both facetoface and digital channels in line with the operating model
Conduct analyses of existing key accounts (unions etc.) at a national and provincial level and then make recommendations on the strategic or tactical direction going forward and then implement in collaboration with the Channel sales staff
Manage existing key relationships and key stakeholders and ensure that these are retained and maximized
Provide inputs to the prioritisation of potential new worksites in the context of the regional strategy
Oversee the development and execution of marketing plans and activation events to launch and entrench our presence in existing markets
Oversee and/or provide inputs to a sponsorship/activation approach for existing markets
Provide regular report on performance of key accounts to the relevant stakeholders
Measure and report on the success of events and the ROI of money spent in a particular market
Involve channel representatives in the negotiations, ensure that relationships are then handed over to the right people and at the right time
Drive a client centric environment that focuses on best practice service delivery

Competencies