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    • Store Manager in Training - George - Dollar Loan Center, LLC

    Dollar Loan Center, LLC
    Dollar Loan Center, LLC George

    5 days ago

    Default job background
    Upper Management / Consulting
    Description

    Store Manager in Training Job Description

    About the Role

    This position works a 4-day week out of town for the first 60-90 days for training; travel accommodations will be provided. The Store Manager is responsible for overseeing the day-to-day operations of the assigned store, ensuring excellent service to customers, and completing transactions with 100% accuracy.

    Responsibilities:

    • Proactively manage the efficient day-to-day operations and overall performance of assigned store.
    • Meet store collection expectations.
    • Train store staff to ensure all assigned duties are being completed as specified and in a timely manner.
    • Ensure all bank transactions are correct and follow regional/national guidelines on making bank transactions.
    • Complete and submit Check Request Forms.
    • Train to handle/resolve problems that have elevated beyond store staff.
    • Ensure employee logins/logouts to automated payroll system provide an accurate account of hours worked.
    • Understand and proactively manage financials for assigned store.
    • Ensure helpdesk tickets are submitted in a timely manner for assigned store.

    Customer Service Responsibilities:

    • Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person.
    • Greet all prospects and customers by smiling, standing up, and asking how we may help them.
    • Explain the features and benefits of Dollar Loan Center's programs versus the programs of other loan companies.
    • Check the loans pending queue for unprocessed applications at least every 15 minutes.
    • Consistently use professional, non-offensive language when interacting with customers and co-workers.
    • Consistently ask for customer service reviews.

    Loan Analysis:

    • Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
    • Verify information and process loan application within 15 minutes of receipt of customer's information.
    • Understand and follow underwriting guidelines. Include appropriate people in decision-making.
    • Provide thorough and effective contract explanation on every loan.

    Sales:

    • Look for ways to approve rather than deny applicants.
    • Remind customers of credit limit in person or over the phone and present options for credit limit increases.
    • Understand and be able to clearly explain the DLC Advantage.
    • Consistently ask for referral business.
    • Place marketing calls to customers on a daily basis.
    • Ensure that customers with a 'Requested Loan Amount' follow-up are contacted within minutes and inform of outcome.

    Collections:

    • Making timely, consistent, and effective collection calls on all past-due accounts. Calls are on a professional and courteous level.
    • Know and follow all applicable Dollar Loan Center collection guidelines.
    • On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
    • Train to review delinquent accounts and make decision when to submit accounts to Regional Manager for charge-off.
    • Train to maintain at least minimum Dollar Loan Center standard for collection percentage.

    Technical Skills:

    • Complete opening and closing procedures at assigned store and ensure there are adequately trained personnel to do so in Store Manager's absence.
    • Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
    • Accurately count money and make change. Ensure loan funds are disbursed accurately.
    • Enter all information into the computer in a consistent and accurate manner.

    Requirements for Education and/or Experience:

    • High school diploma or equivalent.
    • Minimum two years previous customer service experience.
    • Computer literate.
    • Excellent communication skills.
    • Previous experience in areas such as lending, cash handling, and collections.
    • English/Spanish bi-lingual a plus.
    • Previous managerial experience a plus.
    • Available to work all regular office hours and overtime when necessary.
    • Hard-working and dedicated to the goals of Dollar Loan Center.
    • Familiar with basic office equipment.
    • Have reliable transportation.
    • Travel and cover other office locations to fulfill company needs.
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