Inbound Call Centre Agent - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    1 day ago

    Isilumko Staffing (JHB) background
    Description

    Customer Service / Inbound Call Centre Agent

    Job Summary

    We are seeking an experienced Customer Service / Inbound Call Centre Agent to join our team in Sandton on a 3-month contract.

    Key Responsibilities

    • Attend to customer credit card queries and resolve them in a timely manner.
    • Overcome client objections and work towards reaching target performance.

    Requirements

    • Matric certificate or equivalent qualification.
    • At least 2 years' experience in banking / financial services customer care or inbound call centre.
    • BCOM degree in Banking, Finance, Accounting, Auditing, Investments, or Economics.
    • A clear credit record and a clear criminal record.
    • Ability to work rotation shifts (8am - 5pm, 9am - 6pm, or 10am - 7 pm), including alternate Saturdays and public holidays.
    • Basic and incentive salary structure.

    Desirable Skills

    • Effective communication and negotiation skills.
    • Strong objection handling and customer service skills.
    • Ability to build strong relationships with clients.


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