Sales Administration Assistant - East Rand - Unique Personnel Ltd

Description

Job Overview:

We are seeking a highly organized and proactive Sales Administrative Assistant to support the sales, logistics, and administrative functions. This role is crucial in ensuring smooth business operations by managing customer orders, coordinating logistics, maintaining customer records, and providing general administrative support to the sales team.

Responsibilities:

• Order Administration:
• Process customer orders and verify account status and stock levels before release
• Communicate delivery schedules or delays to clients promptly
• Coordinate with logistics for collections and deliveries
• Send Proforma Invoices and follow up on payments
• Manage back orders, update delivery summaries, and maintain accurate records
• Logistics Assistance:
• Support logistics operations as needed, including processing delivery paperwork
• Liaise with third-party warehouse staff, clients, and internal teams
• Plan stock allocations to fulfill regional orders
• Obtain and verify third-party delivery charges
• Customer Support:
• Respond to customer inquiries regarding pricing, deliveries, and stock availability
• Notify customers of stock updates for back orders
• General Administrative Support:
• Handle incoming calls, greet visitors, and manage general inquiries
• Maintain and update CRM systems as required
• Provide administrative support to the sales team and other departments
• Ability to support the Team Leader & team with reports, feedback, and ad-hoc administrative duties

Requirements:

• Matric Certificate (required)
• Diploma in business administration, sales, or a related field (preferred)
• Prior experience in sales administration, customer service, or a similar role (preferred)
• Familiarity with order processing and CRM systems like Monday.com (advantageous)

Key Attributes:

• Process-driven individual with a focus on efficiency and consistency
• Absolute commitment to delivering exceptional customer service
• Strong communication skills (written and verbal) and excellent organizational abilities
• Attention to detail and accuracy in all tasks
• Proactive approach to problem-solving and customer support
• Ability to multitask effectively in a fast-paced environment
• Ability to adapt to change easily and remain calm under pressure