Lodge Management Couple - Umzimkulu - Bushwise

Description

Overview

An exclusive luxury lodge & spa situated in a remote mountain setting is seeking an experienced Lodge Management Couple to take full operational responsibility for the property. This is a hands-on leadership role suited to a dynamic couple with strong hospitality, guest service, and operational management experience, capable of delivering exceptional guest experiences while overseeing all lodge departments.

Key Responsibilities

• Overall day-to-day management of the lodge and spa operations
  
• Delivering a consistently high standard of guest service and personalised experiences
  
• Financial management including budgeting, cost control, stock management, and reporting
  
• Staff recruitment, training, scheduling, performance management, and team development
  
• Upholding brand standards, lodge policies, and health & safety compliance
  
• Liaising with head office and external suppliers
  
• Ensuring seamless coordination between all departments
  
• Guest relations, hosting, and handling of special requests and feedback
  
• Front office, reservations, and revenue optimisation
  
• Oversight of food and beverage service in collaboration with the kitchen team
  
• Marketing support, guest communication, and reputation management
  
• Event coordination and special occasion hosting
  
• Maintenance and upkeep of buildings, infrastructure, vehicles, and equipment
  
• Oversight of housekeeping, laundry, and grounds
  
• Management of logistics, procurement, and stock control
  
• Coordination of maintenance schedules and contractor management
  
• Ensuring sustainability practices and environmental standards are maintained
  

Requirements

Essential

• Proven experience as a Lodge Management Couple or in senior lodge management roles
  
• Strong leadership and people management skills
  
• Financial acumen with experience in budgeting and cost control
  
• Excellent communication and guest engagement skills
  
• Ability to work independently in a remote environment
  
• High attention to detail and problem-solving capability
  
• Valid driver's licences
  

Advantageous

• Experience in luxury hospitality and spa operations
  
• Background in food and beverage management
  
• Maintenance, technical, or trade skills
  
• Hospitality or tourism-related qualifications
  

Personal Attributes

• Professional, warm, and service-driven approach
  
• Resilient, adaptable, and hands-on leadership style
  
• Strong partnership dynamic with clear role alignment
  
• Passion for hospitality, nature, and remote living
  

Benefits