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    • Technical Service Coordinator - Kimberley - Morgan Group

    Morgan Group
    Morgan Group Kimberley

    1 month ago

    Default job background
    Description

    Main Objective

    The Technical Service Coordinator plays a pivotal role in ensuring seamless day-to-day operations of the service reception, meeting customer service expectations from initial contact through to invoice completion and follow-up.

    This position contributes significantly to optimized workshop utilization and fosters long-term profitable relationships with customers.

    Key Qualifications, Experience and Skills

    • Diploma or equivalent qualification
    • A minimum of 2 years' experience as a service advisor
    • Proficiency in Evolve, CMS, and OEM systems will be an advantage
    • Exceptional communication skills
    • Strong customer service focus
    • Clear criminal record
    • Basic computer literacy

    Main Responsibilities

    • Contacting service customers to schedule appointments
    • Promoting labour and parts sales
    • Obtaining customer authorization for additional repairs beyond the estimated cost, providing new estimates and updated delivery times
    • Recording contact results on job cards and any additional instructions authorized or declined by the customer
    • Obtaining customer approval and signature after ensuring understanding of dealership payment policy
    • Ensuring vehicle security, locking vehicles in the workshop and keys in the key safe
    • Securing approval from service plan and warranty providers before technicians begin work on vehicles
    • Verifying accurate and complete job card completion
    • Timely costing and invoicing job cards, ensuring all required documents are signed by clients
    • Daily monitoring of Work In Progress
    • Following up on outstanding payments

    Salary Estimate: £30,000 - £40,000 per annum

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