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  • Administrative & Patient Care Specialist (hybrid – Cape Town) - Wes-Kaap - HealNavigator

    HealNavigator
    HealNavigator Wes-Kaap

    3 weeks ago

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    Description

    Administrative & Patient Care Specialist Role

    This role is perfect for a highly organized, detail-oriented, and compassionate individual with 5+ years of experience in customer service, patient coordination, or healthcare administration.

    About the Position

    We are seeking a skilled Administrative & Patient Care Specialist to join our team at Heal Navigator. As part of our team, you will be the bridge between patients, doctors, nurses, labs, and pharmacies, ensuring seamless communication and exceptional care.

    Main Responsibilities:

    • Manage patient inquiries via phone, email, and other communication channels.
    • Coordinate with nurses, doctors, labs, and pharmacies to ensure patient needs are met.
    • Handle follow-ups and scheduling, ensuring patients stay on track with their care plans.
    • Document patient interactions in our EMR system and maintain organized medical records.

    Must-Have Skills & Qualifications:

    • 5+ years of experience in customer service, patient coordination, or healthcare administration.
    • Strong communication skills (phone, email, patient interactions).
    • Ability to multitask and manage scheduling, follow-ups, and documentation.
    • Strong organizational skills for handling medical files and administrative tasks.
    • Proficiency in Google Suite.

    Work Environment:

    This is a remote position that allows you to work from your home in Cape Town. Hours: 9:00 AM - 5:00 PM EST (afternoon to evening in Cape Town). Our company offers a remote-friendly culture and opportunities for professional growth and advancement.

    How to Apply:

    If this sounds like the perfect role for you, submit your CV, a cover letter, and assignment. We will only consider applicants who complete the assignment and mention their expected salary range in South African Rand (ZAR) in their application.


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