It Desktop Support Engineer Midrand - Johannesburg - Noam Solutions

    Noam Solutions
    Noam Solutions Johannesburg

    4 days ago

    Default job background
    Description

    Job Description

    Duties & Responsibilities:

    • Provide onsite user support for technical issues.
    • Offer assistance with Microsoft Windows and Office application installation and support.
    • Manage and administer Windows Server systems.
    • Offer second-line support and administration for Microsoft Office 365.
    • Escalate complex issues to the second-line support team.
    • Maintain and update ticketing and helpdesk systems with accurate documentation.
    • Train end-users on computer hardware and software usage.
    • Install, configure, and support Windows and Mac workstations.
    • Ensure current and accurate inventory of hardware, software, and resources is maintained.
    • Verify compliance with software licensing agreements.
    • Perform long-term fault, configuration, performance, and security management of desktop systems.
    • Install, configure, and support end-user IT hardware and software within acceptable response times.
    • Promote new IT capabilities by proposing viable solutions for improvement.
    • Continuously review key processes to identify gaps between customer requirements and current outputs.
    • Monitor systems, processes, or areas that require attention; identify necessary information.

    Requirements & Qualifications

    Technical Skills:

    • CompTIA A+
    • CompTIA Network +
    • Microsoft Certified Systems Administrator (or working towards it)
    • Previous experience with Microsoft Office 365
    • Proficiency in Microsoft Windows 8.1/Windows 10
    • Windows Server Administration - Active Directory, Data Security, Group Policies etc.
    • Installation and troubleshooting of Applications
    • Printer installation and configuration expertise
    • Wireless & Network Infrastructure support and configuration
    • Previous experience in Firewalls and understanding of switching, routing, and VLANs

    Soft Skills:

    • Excellent client-facing, written, and verbal communication skills
    • Self-management and self-motivation - a "Go Getter"
    • Strong documentation skills and information gathering abilities
    • Exceptional communication skills, both in front of the client and via telephone
    • Creative problem-solving ability
    • Proven ability to troubleshoot under pressure
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