Cse East London - Midrand, South Africa - Siemens Healthineers

Siemens Healthineers

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause.

It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting?
Then come and join our global team as a Service Engineer (GRIP TITLE Service Engineer) based in East London, South Africa.

Our global team:
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.

An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer's equipment and systems among others
You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues
You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
You may be involved in technical design and developments for service offerings as well as manage subcontractors and monitor delivery
You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility
You will participate in training courses, including selfstudy, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
You will perform any other duties that may reasonably be expected from a Customer Service Engineer
In this position, you are expected to contribute to and deliver business processes or detailed technology solutions, in a selfmanaged and target oriented manner, and thus contributes to team results
You communicate and accept all operative advice from the Customer Care Centre; process and ensure optimal performance in all process activities related to within your area of responsibility
You escalate incidents according to the defined parameters and inform The Customer care Centre on all escalation issues. You Inform Uptime Service Centre on all escalation issues and report any customer complaints with proper documentation to the CCC
You must Ensure the proper use of tool & test equipment and report the usage on any related service report
You must Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
You must Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services
All responsibilities and jobs must be performed as costeffectively as possible, taking profitability into account

Your qualifications and experience:

Diploma in Electrical Engineering (light current) or Electrical Engineering or similar
Knowledge and experience on healthcare sector with preferably 5 years' experience in repair and maintenance of the following modalities: Angio Therapy (Cath Labs), General Xray and Fluoroscopy, Magnet Resonance imaging, Computer Tomography, Ultrasound
Thorough professional knowhow in one Sub Job Family, based on practical experience and theoretical foundation
Application of knowledge in broader professional context
Radiation Quality Assessment experience and knowledge

Your attributes and skills:

Demonstrated ability to troubleshoot technical problems
Good communication skills verbal and written
Attention to detail
Ability to work under pressure
Strong customer focus and ability to work independently
Training skills will be an advantage

Additional Requirements:

Good to know:

You must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

What else do you need to know?