Dental Call Center Agent - Centurion, South Africa - Health Solutions
Description
Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.
We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Role PurposeRequirements**:
Years experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry
- Matric or equivalent
- Business related qualification
- Verbal and written communication
- Service orientation
- Problemsolving
- Detailoriented
- Teamwork and collaboration
- Adaptability Display initiative
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred) MS Office Suite (Word, Excel)
- Business Areaspecific products and procedures (preferred)
Duties & Responsibilities
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
Competencies
- Examining Information
- Documenting Facts
- Establishing Rapport
- Articulating Information
- Showing Composure
- Meeting Timescales
- Upholding Standards
- Taking Action
- Examining Information
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