German-Speaking Customer Service Agents - Sandton - Callforce Direct

    Callforce Direct
    Callforce Direct Sandton

    1 week ago

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    Description

    German-Speaking Customer Service Agent Position

    We are seeking a highly motivated and detail-oriented German-speaking customer service professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support and service to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.

    Main Responsibilities:

    • Inbound Calls and Messages: Handle incoming customer inquiries via phone, email, chat, or social media in German.
    • Accurate Information Provision: Provide accurate, valid, and complete information to customers by using the right methods and tools.
    • Issue Resolution: Resolve customer complaints and issues promptly and effectively.
    • Customer Interaction: Maintain a positive, empathetic, and professional attitude towards customers at all times.
    • Collaboration: Collaborate with other departments to resolve complex issues and improve the customer experience.
    • Documentation: Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
    • Issue Escalation: Identify and escalate priority issues to the appropriate team or manager.
    • Communication Guidelines: Follow communication procedures, guidelines, and policies.
    • Training and Development: Participate in training sessions to improve product knowledge and customer service skills.

    Requirements:

    • Languages: Fluency in German and proficiency in English.
    • Experience: Previous experience in customer service, preferably in a BPO or call center environment.
    • Skills: Strong communication and interpersonal skills.
    • Adaptability: Ability to handle multiple tasks and work in a fast-paced environment.
    • Problem-Solving: Problem-solving skills and a customer-oriented attitude.

    What We Offer:

    • Competitive Salary:
    • Comprehensive Training: Comprehensive training and development programs.
    • Multicultural Environment: Opportunity to work in a multicultural and dynamic environment.
    • Career Advancement: Career advancement opportunities within the company.


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