- Inbound Calls and Messages: Handle incoming customer inquiries via phone, email, chat, or social media in German.
- Accurate Information Provision: Provide accurate, valid, and complete information to customers by using the right methods and tools.
- Issue Resolution: Resolve customer complaints and issues promptly and effectively.
- Customer Interaction: Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Collaboration: Collaborate with other departments to resolve complex issues and improve the customer experience.
- Documentation: Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Issue Escalation: Identify and escalate priority issues to the appropriate team or manager.
- Communication Guidelines: Follow communication procedures, guidelines, and policies.
- Training and Development: Participate in training sessions to improve product knowledge and customer service skills.
- Languages: Fluency in German and proficiency in English.
- Experience: Previous experience in customer service, preferably in a BPO or call center environment.
- Skills: Strong communication and interpersonal skills.
- Adaptability: Ability to handle multiple tasks and work in a fast-paced environment.
- Problem-Solving: Problem-solving skills and a customer-oriented attitude.
- Competitive Salary:
- Comprehensive Training: Comprehensive training and development programs.
- Multicultural Environment: Opportunity to work in a multicultural and dynamic environment.
- Career Advancement: Career advancement opportunities within the company.
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office travel agent
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German-Speaking Customer Service Agents - Sandton - Callforce Direct

Description
German-Speaking Customer Service Agent Position
We are seeking a highly motivated and detail-oriented German-speaking customer service professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support and service to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.
Main Responsibilities:
Requirements:
What We Offer:
-
Customer Service Agent
Shorza Ltd- Sandton
-
Senior Travel Designer
Wildernessdestinations- Sandton
-
Spanish Speaking Inbound Tour Consultant
Full time Executive Placings- Sandton
-
Senior Travel Specialist
Full time RMV Solutions Recruitment- Sandton
-
Retail Travel Specialist
Executive Placings- Sandton
-
Debtors / Collections Agent
HR Genie- Sandton
-
Retail Travel Specialist
Executive Placings- Sandton
-
Spanish Speaking Inbound Tour Consultant
Executive Placings- Sandton
-
office travel agent
Shorza Ltd- Sandton
-
Travel Specialist
Wild Dreams Hospitality- Sandton
-
Group Reservations
Bright Search Recruitment (Pty) Ltd- Sandton
-
DMC Retail Travel Specialist
Wild Dreams Hospitality- Sandton
-
Groups & Incentives Travel Specialist
HR Genie- Sandton
-
Onboarding Consultant R120K ctc per annum max
Zeal HR- Sandton
-
In office travel agent
Shorza Ltd- Sandton
-
Office Courier Agent
Shorza Ltd- Sandton
-
Retail Travel Specialist
Full time Executive Placings- Sandton
-
DMC Wholesale Travel Specialist
Wild Dreams Hospitality- Sandton
-
Czech speaking Client Service Executive
Catch Recruit- Sandton
-
Sotho Speaking Customer Service Advisor
Surgo HR & Training- Sandton