Senior Helpdesk Support Engineer - Johannesburg, South Africa - Nambiti Technologies

Description

• Receive calls from senior customer engineer/ help desk.
• Verify/ identify problems with help desk.
• Contact users to get clarity on problems and trouble shoot.
• Provide telephonic support to users if possible.

• Train user on how to use IT equipment.

• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.

• Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
• Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

• Respond to remote/satellite customer call-outs (hardware, software and network calls).
• Provide telephone infrastructure (1st line support).
• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

• Undertake audits of hardware and software assets.

• Keep abreast of trends in hardware and software developments.

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.

• Bachelors Degree/ Advanced Diploma in Information Technology related qualification.
• Relevant 4 years experience in system support environment.