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    • Network Engineer III - Western Cape - The Shoprite Group of Companies

    The Shoprite Group of Companies
    The Shoprite Group of Companies Western Cape

    1 month ago

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    Description

    The primary objective of the Network Engineer III position is to assume a specialist role in designing, developing, and maintaining computer networks within the organisation.

    This role necessitates the application of expert-level knowledge of technical support to manage, provide user assistance, troubleshoot and resolve network issues and client queries, and efficiently configure, test, monitor, and control the performance, status, and maintenance of computer networks within the organisation.

    Key Responsibilities:

    • Manage high-complexity incidents
    • Conduct advanced and complex tasks
    • Provide resolution to diverse network-related incidents
    • Maintain current standards
    • Assist in evolving the computer network environment

    The role involves considerable judgment and independent analysis within defined policies and practices. It requires the application of analytical thinking and deep technical expertise to achieve desired outcomes while coaching and mentoring junior team members across functions.

    Furthermore, this role coordinates and liaises with vendors and internal teams to monitor the installation and integration of network technologies, as well as providing support for escalated incident resolutions.

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