E-commerce Operations Administrator - Cape Town, South Africa - Crocs South Africa

Crocs South Africa
Crocs South Africa
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

E-Commerce Strategy

  • Execute seasonal strategies to support and meet revenue and margin targets
  • Determine specific product category opportunities to maximise growth areas
  • Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers
  • Develop and continuously optimise the ecommerce marketing

Operational Partnerships

  • Planning
  • Supply Chain
  • Global digital
  • Merchandising
  • Retail
  • Customer Service
  • Supply Chain
and Marketing

  • Ecommerce partner
  • Finance
  • Ecommerce

E-Commerce Reporting & Analytics

  • Analysis and reporting of the ecommerce related performance
  • Monitoring and evaluation of users' behaviour to derive suggestions for improvements
  • Meet all global reporting requirements (KPI, Data, and Performance) as and when needed
  • Competitor benchmarking stay abreast of industry movements

General

  • Provide support to the team by ensuring all sales and service objectives are met
  • Keep area clean and tidy
  • Any other reasonable adhoc duties that may be required

Company Values

  • Delightfully Democratic
  • People-Purposed Design
  • Inherent Simplicity
  • Imaginative Innovation
  • Unapologetic Optimism
  • Confidently Comfortable

Requirements:


  • Relevant Tertiary education
  • 3+ years experience in a similar role
  • Experience in online planning, buying, project management, customer experience
  • Strong understanding of website design, development, and tracking
  • MS Office proficiency
  • Comprehensive understanding of Customer Experience Journey
  • Agility in delivering a great customer experience
  • Great Customer Service & Technical support to ensure a great customer experience
  • Welldeveloped understanding of data analysis as well as website metrics
  • Exercise sound judgement based on analysis, experience and fit for purpose
  • Ability to interpret web analytics, tracking, and reporting, and knowledge on how to improve these metrics
  • Drives collaboration and promotes teamwork
  • Dependable, punctual and able to work flexible working hours
  • Strong, assertive personality with the ability to manage challenging interactions
  • Multitasking capability without compromising on quality
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