Front Office Host - Hermanus, South Africa - Career Custodians

Career Custodians

Verified Company

Hermanus, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Harbour House Hotel in Hermanus is looking for a passionate Front office Host.

The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

Minimum requirements

Matric
Hotel Management Diploma (advantageous)
Minimum 2 years experience in the same or similar position
Multivenue experience advantageous
Strong OPERA knowledge
Valid driver's license and own vehicle (advantageous)

Duties and responsibilities

Ensure outstanding customer care at all times
Courteously and accurately answer enquiries from potential guests
Accept hotel reservations
Use suggestive upselling and cross selling to ensure maximum revenue and occupancy
Supervise daily shift procedures ensuring all team members adhere to standard operating procedures
Train, direct the work of, resolve issues/problems and coach and council front desk team to ensure quality operation
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocate rooms to expected arrivals after checking guest preferences and special requests
Supervise the operations of the font desk to ensure an optimal level of service and hospitality is provided to guests

Operational requirements

Assist all departments in servicing the guests especially during high volume periods
Takes responsibility in the absence of hotel manager and assistant hotel manager
Produce hotel front desk schedules
Assist in event management where necessary
Doing daily property walkabouts and report issues
Hotel membership hosting

Financial

Adhere to company credit limit / floor limit policies
Controls cash transactions at the front desk and maintains complete responsibility for personal bank
Month end account management
Managing all open accounts on a daily basis

Guest Relations

Analysing customer feedback and providing strategic direction to continually improve overall rating
Responding to guest needs and anticipating their unstated ones
Promote all guest amenities, conveniences and programs offered
Recommend local tourist spots, including places to dine, shop and sightsee