- Ensure 100% SLA and SOP compliance.
- Capture data accurately and instruct other departments accordingly.
- Follow up on queries until they are finalized.
- Retrieve calls accurately and timeously within agreed timelines.
- Link documents accurately and within agreed timelines.
- Respond to SMSs sent within 1 hour of receipt.
- Attend to action diaries within SLA.
- Provide feedback on Post Call Survey low ratings as per timelines in SOP.
- Verify and log compliments as per agreed timelines.
- Achieve agreed standards for calls (e.g., call duration, call volumes, etc.).
- Update customer contact information at every contact.
- Treat clients professionally in accordance with company standards.
- Maintain high levels of confidentiality and comply with PoPI Act requirements at all times.
- Meet customer satisfaction targets as measured by customer satisfaction surveys and QA processes.
- Minimize customer complaints (0%).
- SLA training.
- Company policies and procedures.
- Ongoing systems process.
- Verbal and written communication skills.
- Empathy.
- Accuracy.
- Data capturing skills.
- Interpersonal skills and relationship building skills.
- Time management.
- Able to handle pressure.
- Deadline oriented.
- Neatness.
- Initiative.
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Administrator Customer Care - Pretoria - Medipost

6 days ago

Description
A key role exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The primary responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines.
Key Responsibilities
Courtesy Calls
Productivity and Availability Standards
Be available and productive for 8 hours per day between 08:00 and 17:00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and a ½ hour lunch break.
Requirements
Grade 12 certificate.
Experience
1-2 years of experience in a customer service role, with computer literacy and bilingual skills required.
Ideal
Healthcare industry experience and additional African language ability preferred.
Training Required
Competencies
Specific Requirements/Other Important Information
Be available to work ad hoc after-hours for compulsory training or other company requirements.
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customer care specialist
JABES CONSULTANTS- Pretoria
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Medipost- Pretoria
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SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD- Kempton Park
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Clearsourcebpo- Sandton
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Customer Care Co-ordinator
Tracker South Africa- Randburg
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Store Manager
Jam Clothing- Gauteng
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Qualified Post Basic Pharmacist Assistant
Clicks Group Limited- Pretoria
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X2 Enrolled Nurse
LIFE Healthcare Group- Pretoria
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Pharmacy Manager
Clicks Group Limited- Gauteng
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Senior Devops
Databox, Inc.- Gauteng
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Clicks Group Limited- Gauteng
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Sales Manager
Status Staffing- Pretoria
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Pharmacy Manager
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Registered Nurse
LIFE Healthcare Group- Pretoria