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    • Customer Service Coordinator - Centurion - Ellahi Consulting

    Ellahi Consulting
    Ellahi Consulting Centurion

    1 month ago

    Default job background
    Description

    Job Title: Customer Service Coordinator

    Job Location:

    Centurion, Gauteng

    Core Purpose Of The Role:

    The core purpose of this position is to provide accurate and timeous support and service to the sales department.

    Key Deliverables And Outputs:

    1. Assist sales representatives with onboarding new customers.
    2. Develop a thorough understanding of the services offered, along with auction and terms and conditions.
    3. Provide technical and non-technical assistance and support to customers and the sales team.
    4. Schedule training with new and existing dealers in collaboration with the Training Facilitator.
    5. Follow up with customers to ensure queries have been resolved.
    6. Liaise with the FICA team regarding the FICA status.
    7. Provide customers with updates on system terms and conditions, as well as auction terms and conditions.
    8. Assist sales representatives with resolving all TransUnion queries.
    9. Monthly ad hoc administration and reports.

    Essential Qualifications:

    1. Grade 12
    2. Unendorsed driver's license
    3. Own reliable transport
    4. Willingness to work flexible hours
    5. Automotive industry experience (Advantage)

    Work Experience:

    1. 3-5 years in the motor industry in the same or similar position
    2. Proven track record with contactable references

    Advantageous:

    1. Relevant sales courses

    Knowledge:

    Essential:

    1. Understand finance principles and customer service
    2. Good understanding of the motor vehicle sales cycle

    Skills:

    Essential:

    1. Computer literacy: Word, Excel, and Outlook
    2. Technologically sound
    3. Basic math skills
    4. People person, consumer relations
    5. Ability to deal with customers and colleagues
    6. Crisis management, works well under pressure
    7. Administrative skills
    8. Information management and reporting skills
    9. Planning, organizing, time-oriented
    10. Problem analysis and problem solving
    11. Great verbal and communication skills
    12. Teamwork
    13. Ability to develop, foster, and maintain good relationships
    14. Good listening skills
    15. Attention to detail
    16. Reliable, flexible, and adaptable

    Personal Attributes:

    Essential:

    1. Friendly disposition
    2. Assertiveness
    3. Good interpersonal relationships
    4. Ability to work under pressure
    5. Career maturity

    Seniority Level:

    Mid-Senior level

    Employment Type:

    Full-time

    Job Function:

    Other

    Industries:

    Business Consulting and Services

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