Support Agent - Bellville, South Africa - PSG Konsult

PSG Konsult
PSG Konsult
Verified Company
Bellville, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

myPractice Support Agent (Hybrid)


PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce.

In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.


Job description:


Responsibilities:


  • Telephonic/written support of end users of PSG's CRM system
  • Manage expectation of clients
  • Ticket resolution of tickets that come through the ticketing system
  • Make suggestions for improvements identify recurring items to raise awareness and suggest possible solution to identify trends
  • Liaise between users and various departments to resolve problems or issues

Minimum requirements:


  • Completed NQF7 level degree in Commerce, Humanities or a General degree
  • Proficient in both spoken and written English and at least one other of the official South African languages
  • Excellent Computer literacy (MS Office)

Competencies required:


  • Effective communication and knowledge sharing abilities
  • Attention to detail and accuracy
  • Communication and influencing skills
  • Results Orientated and driven to find solutions

Ability to commute/relocate:

  • Bellville,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelors (required)
Application Deadline: 2023/07/14
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