Delivery Support - Melville, South Africa - Merits Development Compound

Description

Our Establishment is looking for a motivated delivery support to join our team As a delivery support, you will be responsible for ensuring that our service delivery team delivers an exceptional customer experience services at optimal cost and that capacity is fully utilized within their portfolio that will result in increased business engagement and customer satisfaction.

Delivery Support Duties and Responsibilities
Review and process orders from customers
Contact customers and arrange delivery times
Answer any questions the customer may have
Coordinate the physical shipping process
Perform loading or packing duties when necessary
Receiving and evaluating customer requests and complaints
Establishing and maintaining strong relationships with internal and external stakeholders
Providing leadership to the service delivery team
Advising and coaching team members
Managing the service delivery schedules
Understanding customer needs and providing the best service possible

Delivery Support Requirements and Qualifications
High school diploma or GED certificate
Strong customer service and leadership skills
Strong computer skills
Excellent verbal and written communication skills
Excellent customer service skills
Strong leadership skills
Ability to work well in a team environment
Strong organizational skills
Strong time management skills
Strong planning skills