Customer Experience Manager - Sandton - Greys Personnel

    Greys Personnel
    Greys Personnel Sandton

    9 hours ago

    Greys Personnel background
    Description
    Key requirement
    • Tertiary qualification will be beneficial
    • Must have at least 3 years of senior management experience operating service at a business level
    • Relevant certifications as need in a dealership environment
    • Previous experience in the automotive industry
    • Good knowledge of cars
    • Ability to effectively manage 6 car deliveries per day
    • Ability to develop and implement strategies, systems and processes
    • Budget and operational management
    • MS Office: Word, Excel, Powerpoint
    • Industry related CRM packages

    Key responsibility
    • Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives
    • Develop the customer experience blueprint for the business and per brand aligned to CI
    • Develop and implement budgets, systems and process to drive service
    • Effective supplier management with proper SLAs in place
    • Succession planning and management


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Customer experience manager