Area Manager - Pietermaritzburg, South Africa - Ilicebo (PTY) LTD

Description

• Prepare foodcost reports and implement food

• Monitor expenditure of all stores under your control ensuring all budgets
• Ensure all stores are adequately staffed to deliver 100% customer service.
• Respond to and followup on all customer complaints in assigned areas.
• Visit stores in assigned areas according to an organized work schedule.
• Ensure, together with trainer, that all staff is trained on correct procedures and product.
• Ensure all stores practice correct food safety and sanitation procedures.
• Ensure all stores in assigned areas achieve the requisite pass on all audits.
• Together with Store Management and trainers, draft action plans based on audit results and ensure effective execution.
• Ensure repairs and maintenance is actioned and followups done for stores in assigned areas (costs to be maintained within the store's budget)
• Directs the compliance of workers with established company policies, procedures, and standards.
• Conduct disciplinary hearings and investigations with the assistance of HR.
• Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
• Review operational records and reports of stores in assigned areas, to project sales and determine store profitability.
• Coordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved.
• Reports as required on sales, labour, food cost and P&L performance.
• Liaise with CGM's in VA stores on a monthly to ensure relationships remain sound.
• Recruit and Interview store management and trainers in line with recruitment processes and criteria and with assistance from HR
• Ensure management follows recruiting processes when recruiting staff (Crew and Cashiers)
• Manage the trainers, by conducting Performance reviews, address development areas through relevant training, scheduling, and planning of weekly/monthly tasks.
• Conduct management performance reviews, identify development areas and liaise with trainer to address these areas.
• Manage all Store Management and Supervisors.

• Qualification in Business Administration with 1 2 years as an Area Manager/Grade 12 with 34 years' experience as an Area Manager
• A valid driver's license with driving experience.
• Computer skills
• Analytical
• Problem Solving
• Customer Service
• Interpersonal Skills & communications skills
• Teamwork
• Leadership
• Quality Management
• Cost Consciousness
• Ethics
• Motivation
• Planning/Organizing
• Dependability
• Initiative