Receptionist - Johannesburg, South Africa - Tshipi e Ntle Manganese Mining

Tshipi e Ntle Manganese Mining

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

VACANCY NOTIFICATION

Position:
Receptionist

Location:
Tshipi é Ntle Manganese Mining, Bryanston, Johannesburg

VACANCY STATUS

PUBLISHED DATE

11 April 2023

CLOSING DATE

20 April 2023
Receptionist

PATTERSON GRADING
B Lower

**REPORTING TO
**Executive PA / Office Manager

DIRECT REPORTS
N/A

PURPOSE OF THE JOB
Provides frontline support to the Johannesburg Head Office.

Responsible for welcoming and attending to visitors and dealing with telephonic inquiries from internal and external customer.

KEY PERFORMANCE AREAS

Financial Perspective:

Contributes to cost efficiencies

Demonstrates budget and cost awareness and proactively identifies and implements cost saving initiative within the function.
Identifies and escalates potential risks that could result in increased costs.

Internal Business Process Perspective:

Frontline Support

Co-ordinates and operated the switchboard in a timely and efficient manner by responding to external and internal telephonic queries and redirecting callers to the correct responsible party where necessary.
Ensures that employee lists are updated on a regular basis.
Records and relays accurate messages and relays relevant and accurate information to callers and visitors.
Provides general administration and office support.
Sorts and distributes mail and other correspondence.
Schedules appointments and books meeting rooms.
Manages and maintains the appearance of the reception area to ensure a welcoming environment for visitors, customers and other stakeholders.

People Perspective:

Personal Development

Manages own performance in terms of agreed service level agreements (SLAs) and/or KPA/KPI's.
Identifies gaps in own development and creates and reviews development plans to increase performance and ensure personal development.
Works to master skills and competencies within own role to ensure personal development and performance.

Contributes to team

Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
Values and respects team members and others within the organisation.
Demonstrates inclusivity and values diversity.
Shares knowledge and best practice that will benefit the team.

Customer Perspective:

Manages customer expectations and requirements to deliver effective and efficient services to the business in line with company values and standards.
Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
Drives customer satisfaction through the provision of services.

MINIMUM QUALIFICATIONS REQUIRED

Matric (Grade 12)
Computer literate

PREFERRED QUALIFICATION/S

Postmatric certificate or diploma in administration or customer service.

**MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED

2 years' experience within a similar role
Valid driver's license is
advantageous
Competence in the MS Office suite

ATTRIBUTES

Strong communicator
High level of English proficiency
Financial acumen with high levels of attention to detail
Strong organisational abilities and the ability to multitask, with at times, competing and conflicting levels of priority
Proficient in Microsoft Office packages
High level of integrity (to deal with confidential information)
Deadline driven
Self-Starter

COMPETENCIES