Consultant Bssa Service Centre Sales - Johannesburg, South Africa - Absa Bank Limited
Description
Bring your possibility to life Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or
upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Job Description:
Accountability:
Selling products and services- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment. Contact the customer and executes the sales process within the desired turnaround time.- Delivers customer sales and services whilst maintaining quality service standards.- Determine customers' needs by exploring all possible cross-selling and up-selling opportunities- Ensure first call resolution.
Accountability:
Reduction of customer attrition.- Speaks to customers to ensure that their needs are identified and advises various options.- Adheres to shared company values and service standards with regard to customer interaction.- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.- Communicates with the customer according to company standards.- Address the customer's need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable Characteristics CompensationAccountability:
Information management.- Update the system with accurate information to inform accurate reporting
Accountability:
Adherence to risk and governance- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.- Participate in survey (EOS) and in findings action plans.- Support BSSA CSI initiatives.- Adherence to NCA, FICA and FAIS legislation.- Comply with Risk and Control Activities and adherences.- Comply with all Human Resources policies and procedures- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability:
Training and development- Participate in all scheduled training and multiskilling opportunities.- Participate in coaching sessions.- Owning and being proactive about own training and development- Participate in idea sharing through pitch in initiative.- Complete all compliance training within prescribed timelines.
Sales Target :
Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Reduction of customer attrition: Speaks to customer to ensure that their needs are identified, and then pitches various options and resolves customer dissatisfaction or complaints and takes ownership of the problem | Information management: Update the system with accurate information to inform accurate MI reporting | Compliance and
Risk Management:
Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Education
Advanced Certificate:
Banking (required), National Certificate (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
More jobs from Absa Bank Limited
-
Solutions Analyst
Johannesburg, South Africa - 2 days ago
-
Deal Facilitator: Retail Credit Sanctioning
Pretoria, South Africa - 1 week ago
-
Front/middle Office Manager
Sandton, South Africa - 4 days ago
-
Client Relationship Associate
Waterkloof Glen, South Africa - 2 days ago
-
Junior Specialist: Generic Administration
Johannesburg, South Africa - 1 week ago
-
Junior Specialist: Legal Oparations
Cape Town, South Africa - 6 days ago