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  • L2 Technical Support Consultant - Boksburg - SupportYourApp Inc.

    SupportYourApp Inc.
    SupportYourApp Inc. Boksburg

    4 days ago

    R240,000 - R360,000 (ZAR) per year *
    Description

    Job Description:

    • Provide exceptional L2 technical support via emails.
    • Identify, analyze, and resolve technical issues, ensuring effective solutions for customers.
    • Manage defects throughout the operational workflow.
    • Troubleshoot and support web applications.
    • Collaborate with the development team to enhance documentation and clarify materials related to troubleshooting, maintenance, and custom development.
    • Contribute to building and improving integration processes to ensure smooth and efficient onboarding for customers.
    • Document recurring issues and solutions in the company's knowledge base.
    • Provide feedback on support process efficiency and suggest improvements.
    • Assist customers in configuring the product to match their business needs.

    The ideal candidate will have excellent English communication skills, at least C1 for both spoken and written, and 1+ years of experience providing support for software applications or products. They should also have hands-on experience with Jira, Confluence, and ServiceDesk, understanding of UX/UI principles, basic knowledge of the HTTP protocol and REST API, excellent troubleshooting and problem-solving abilities, customer-oriented and responsible attitude, and excellent interpersonal skills.

    * This salary range is an estimation made by beBee
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