Systems Support Graduate 2024 - Pretoria, South Africa - TreasuryONE

TreasuryONE
TreasuryONE
Verified Company
Pretoria, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Assisting TreasuryONE TMS (Treasury Management Systems) client to manage & modify their database.

  • Support both internal and external stakeholders with service requests, inquiries or technical requests.
  • Analyse support requests for root causes, determine if the issue could be prevented by changes in the software or business processes, and make change recommendations.
  • Act as Client liaison for all system maintenance, upgrades and changes.
  • Meet with Clients during implementation training to establish working relationship and gather indepth understand of Client requirements.
  • Provide monthly summary of tickets opened and status to the Professional Services Manager.
  • Measure, Monitor and Report Service Levels.

Requirements:


  • Suitable Financial Tertiary Qualification
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