Hotel Human Resources Manager - Bantry Bay, Western Cape

Job summary

We are seeking an experienced Hotel Human Resources Manager to join our executive leadership team. Reporting directly to the General Manager, this role will lead all HR functions to ensure a motivated, high-performing, and engaged workforce aligned with our strategic goals and values.

Qualifications & Criteria

• 710 years HR experience, with at least 5 years in a large hotel or luxury hospitality environment (essential).

• Strong knowledge of HR best practices, labour law, recruitment, talent management, performance management, employee relations, and training & development.
• Proven ability to implement HR strategies that drive both employee engagement and operational success.
• Experience leading large, multicultural teams with credibility, professionalism, and emotional intelligence.
• Strong conflict resolution, coaching, and negotiation skills.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of the Cape Town hospitality labour market.
• Must hold a valid South African ID.

Duties & Responsibilities

• Lead all HR functions including recruitment, onboarding, training, performance management, succession planning, and employee engagement.
• Partner with operational leaders to ensure their teams are supported, motivated, and aligned with the hotels values.
• Ensure full compliance with labour legislation and hospitality-specific HR requirements.
• Manage employee relations with professionalism and emotional intelligence.
• Oversee payroll, benefits administration, and HR reporting.
• Champion a culture of excellence that reflects our PVV.
• Drive leadership development and succession planning across departments.

Job description