Job Description

The Quality Assurance/Quality Control (QA/QC) Specialist is responsible for maintaining work quality in a specific portfolio executed by service providers.

The scope of this role involves ensuring that scoping is performed per job, an accurate budget quotation is provided, and a plan is developed if the scope is sufficiently large. Additionally, the QA/QC must ensure that work is delivered on time, within the Service Level Agreement (SLA), correctly to scope, and according to cost estimate.

This position requires the QA/QC to hold delivery partners accountable, ensuring operational, technical activities, and costs are effectively managed.

A key focus of this role is to ensure that work is executed safely, and diverse knowledge and experience are applied to manage service responsibilities efficiently on behalf of Business units.

Key Responsibilities:

• Accountable for Delivery in a Portfolio
• Understand demand and delivery expectations.
• Track service provider work delivery and ensure scope is understood and delivered accordingly.
• Validate all job cards for correctness of delivery before signing off.
• For maintenance projects, actively participate in the development of the scope of work and estimation, and ensure plans are provided, monitor work delivery to schedule, budget, and quality, and ensure safe delivery.
• Challenge service providers on schedule, budget, scope, quality, or safety standards to ensure entity does not receive inferior work, expensive work, late work, or work performed unsafely.
• Track usage of materials to ensure appropriate and billed correctly.
• Manage Service Providers (SP) Performance and Implement Corrective Actions
• Attend weekly service performance meeting in line with scope of work.
• Ensure completion of structured site inspections and audits.
• Report SP non-conformance and take corrective action.
• Safety and Environmental Responsibilities
• Perform and report on monthly SHE file audits with service provider.
• Implement a weekly safety time out communication session with all stakeholders.
• Report all Incidents, perform a structured investigation, and implement corrective action.
• Hold weekly plan, do, review meetings with service providers to ensure service requests are completed within timeframes and according to expectations.
• Check all service provider costs and ensure it is aligned to the contractual agreement.
• Ensure final job cards and invoiced are processed within a week of work completion.
• Participate in quarterly meeting with vendors and Supply Chain to review contract scope and assess if still suitable.
• Maintain a maintenance plan for buildings/terrain in scope of work.
• Facilitate Relationship Management between Stakeholders and Co-deliverers
• Assist with negotiation and communication of service level agreements to customers by providing data on past delivery.
• Liaise with customers/end users regarding work progress and potential issues and present options for the way forward.
• Assist with Functions Budget Inputs and Cost-saving Initiatives
• Review committed cost report and action outstanding payments.
• Report on and reduce out of contract transactions to ensure alignment with one Sasol way Ensure follow through and communication with all stakeholders regarding progress.
• Engagement with co-deliverers (financial, procurement etc.) to ensure effective and efficient delivery process.