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Customer Service Agent
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customer service manager
1 day ago
IIE Rosebank College JohannesburgJoin Our Team at IIE Rosebank College · The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 s ...
- Must have at least 2 years Team Leader/ Supervisor experience in a Bank Call Centre
- Matric and a relevant tertiary qualification preferably with a leadership component
- Must be available to work from the office on rotational shifts through weekends and public holidays
- Ensures that the team attend to customers, understand what matters to the customer and delivers against those requests
- Ensures that the team takes ownership of every customer need and provides the customer with a speedy response or facilitates the completion of the customer request
- Ensures that the teams understand the risks associated with the handling of the different customer requests and follows effective controls to minimize risk, this includes authentication of the customer to prevent disclosure of information to unauthorized persons (e.g., knows how to identify the client)
- Ensure that customer complaints are resolved effectively within the prescribed
timelines - Assists with customer escalations, complaints and queries
Team Leader: Customer Service - Johannesburg - The Skills Mine

Description
Requirements:
Responsibilities:
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Customer Service
Genpact South Africa Proprietary Limited- Johannesburg
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Customer Service Manager
Digital Gaming Corp.- Johannesburg
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Officer: Customer Service
Absa Group Limited- Johannesburg
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Customer Services Consultant
Flink Recruitment- Johannesburg
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Customer Service Consultant
Logic 360 South Africa- Johannesburg
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Customer Service Specialist
Brownsjewellers- Johannesburg
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Customer Service Rep
Cre8work- Johannesburg
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Customer Service Advisor
Green Marble Recruitment Consultants- Johannesburg
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Customer Service Representative
Advanced Call Center Technologies, LLC- Johannesburg
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Customer Service Associate
Quantanite- Johannesburg
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Customer Service Specialist
Brownsjewellers- Johannesburg
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Customer Service Advisor
Concentrix - CA- Johannesburg
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Customer Service Representative
Acttoday- Johannesburg
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Customer Service Agent
Valorartte - Selección de personal - Headhunting- Johannesburg
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Customer Services Advisor
Minacs- Johannesburg
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Customer Service Consultant
Callforce- Johannesburg
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Customer service agent
Callforceoutsourcing- Johannesburg
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Customer Service Agents
Unique Personnel Ltd- Johannesburg
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Customer Service Agents
Unique Personnel Ltd- Johannesburg
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Customer Service Agent
Lufthansa Group- Johannesburg
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customer service manager
IIE Rosebank College- Johannesburg