Junior Motor Desktop Assessor - Johannesburg, South Africa - Nedbank

Nedbank

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requisition Details & Talent Acquisition Contact

REQ: Talent Aquisition Consultant:

Lerato Sithole- Location: Johannesburg- Cluster: Wealth Insurance-
Closing Date: 16 February 2024- Job Family- Administration, Operations and Facilities- Career Stream- VVAPS Motor, Desktop Vehicle Assessing- Leadership Pipeline- Manage Self: Professional

FAIS Affected

Job Purpose

To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance

Responsibilities:

Ensure customer satisfaction by always adhering to policy wording.
Contribute to cost efficiencies through responsible utilisation of workrelated resources and Assesses vehicles photographs.
Develop pricing / program recommendations for certain repairs.
Operational excellence through the delivery of work processes according to defined quality standards.
Ability to negotiate favourable prices where required.
To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report, which is impartial and fair.
Strong communication skills and project management skills.
Able to assist with complaints resolutions.
Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn

- around times.

Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
Ensure extraordinary client experience through professional conduct and interactions.
Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
Manage cross functional relationships through consistent feedback on work flow progress.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buyin for developing new and/or enhanced processes (e.g. operational processes)that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications

NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background

Essential Certifications

Registered Professional Valuer, Registered Associate Valuer with SACPVP, RICS Professional member

Preferred Certifications

Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)
Minimum 23 Years' Motor Assessing Experience essential in Short Term insurance
Minimum 23 years' Panel beater experience
Minimum Experience Level 23 years' experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter)

Technical / Professional Knowledge