IT Manager - Johannesburg, South Africa - Critical Recruit

Description

Responsible for the management of the company's information management technology.

Maintenance of all information technology equipment.

Initiates, coordinates, and enforces IT systems, policies, and procedures.

Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs.

Recommends appropriate information technology strategies, policies, and procedures based on the identified IT needs.

Troubleshoot hardware and software issues related to IT.

Perform preventative maintenance.

End user support.

Maintains staff by recruiting, selecting, orienting, and training employees.

• Coaches, counsels, and disciplines employees.

Maintains a safe and secure work environment.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Implementing security of the network, data and its storage and communication systems

Managing IT Projects

Other duties as assigned.

Grade 12 (or equivalent)

Degree in Computer Science, IT, or relevant field

Computer literate


MS SQL
MS 365

Power BI

Ability to identify and resolve issues regarding IT in a manner that is timely

Ability to respond swiftly to work demands

Critical thinking

Experience and Knowledge (Minimum)

Direct work experience in a similar capacity in the same or similar industries
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
Warehouse management System experience (WMS)
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
Firm grasp on IT infrastructure and operations best practices
Experience managing support ticket queues and ability to prioritise
Excellent knowledge of networking protocols and components
Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems

Excellent problem-solving skills

Excellent communication skills, both written and verbal

Ability to work well under pressure

Excellent interpersonal skills

Exceptional customer service skills with a problem-solving attitude


Skilled in:

Microsoft Windows Operating Systems, MAC OSx, Microsoft 365 and Exchange, Networking and WiFi, VPN Technologies, VoIP Telephone Systems, Incident Ticketing Systems, Remote Support Tools, Printers/MFC, Handheld Devices/Mobile Devices, Asset Management Tools,
MS SQL, and Server Management Administration.

More than 10 Years