Restuarant Assistant Manager - Johannesburg - Deka Minas Pty Ltd

Deka Minas Pty Ltd Johannesburg

4 days ago

Description

Assistant Restaurant Manager

The Assistant Restaurant Manager plays a vital role in ensuring the seamless operation of a Michelin-starred establishment. This individual is responsible for upholding the highest levels of guest satisfaction, maintaining service excellence, and supporting the Restaurant Manager in daily operations.

Key Responsibilities:

Guest Experience & Service Excellence:

Ensures an exceptional dining experience by maintaining Michelin-star service standards.
Greetings guests to provide a personalized and memorable experience.
Addressing and resolving guest concerns promptly and professionally.
Training staff on hospitality and service etiquette to enhance the guest experience.

Team Leadership & Staff Management:

Supports in recruiting, onboarding, and training front-of-house (FOH) staff.
Supervising and mentoring servers, hosts, and support staff, ensuring high performance.
Conducting daily pre-shift meetings to brief staff on menu changes, reservations, and special events.
Monitoring staff performance and providing constructive feedback and training as needed.

Operational Efficiency & Restaurant Management:

Supports the Restaurant Manager in overseeing daily operations and ensuring service efficiency.
Maintaining compliance with health, safety, and hygiene regulations.
Monitoring inventory levels and coordinating with suppliers for timely restocking of essentials.
Assists in developing and implementing operational improvements for efficiency and cost control.

Financial Performance & Cost Control:

Supports in monitoring sales, expenses, and budgets to maximize profitability.
Supporting staff scheduling to ensure optimal labor costs without compromising service quality.
Monitoring waste and implementing cost-effective measures without compromising quality.

Michelin-Star Compliance & Standards:

Ensuring that the restaurant consistently meets Michelin-star guidelines in food quality, service, and ambiance.
Working closely with the chef and culinary team to maintain synergy between the kitchen and front-of-house operations.
Regularly reviewing guest feedback and implementing necessary improvements.

Event Coordination & Special Services:

Supporting in planning and executing private dining events and special occasions.
Collaborating with the sommelier and bar team to enhance the beverage program.
Maintaining VIP guest profiles and providing personalized recommendations.

Qualifications & Experience:

Education: Degree/Diploma in Hospitality Management or a related field.
Experience: 3+ years in fine dining, luxury hospitality, or Michelin-starred restaurant management.

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