Customer Care Agent - Cape Town, South Africa - Career Box
Career Box
Cape Town, South Africa
Verified Company
1 week ago
Description
Position Purpose
Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting.
Their strong customer service experience will ensure they go the extra mile for their customers to ensure focus on high quality customer care in line with the JetBlue ethos of customer service.
Job Fit
Those who are successful in this role tend to enjoy interacting with customers and are motivated by providing great service and are passionate about helping others.
Prerequisites
- Grade 11 and/or Grade 1 06 Months working experience
- Good command of the English language
- Display strong Customer Service skills, empathy and patience are key as you would be dealing with different customers
- Computer literate with the ability to multitask
- Neutral accent
Competencies
- Good communication at all levels and an excellent command of the required language
- Active listening skills
- Sound decision making skills
- Emotional resilience
- Demonstrates problem solving through using available tools and resources to guide decisions
- Highly conversational, empathetic and caring
- Understanding of customer service principles and practices
- Professional and polite with a customer service orientation
- Adaptability and resilience
- Target driven with high energy levels.
- Computer literate with good key board skills
- Attention to detail ensuring all legislative and compliance requirements are covered for each call
- Maintain high levels of integrity at all times
- Good conflict resolution skills
- Accountable and able to take ownership of work independently.
Salary:
From R5,500.00 per month
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)