Operations Manager - Midlands, South Africa - HotelJobs

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Midlands, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Description
4* Hotel, Spa, Wedding & Conference Venue in the Midlands is seeking a dynamic and experienced Operations Manager. The hotel boasts multiple exquisite restaurants and is a coveted destination for weddings and events.

They are looking for a leader who can maintain high standards and contribute to the growth and success of the business.


Responsibilities:


  • Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
  • Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
  • Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
  • Collaborate with all Heads of Departments (HODs) for smooth daytoday operations.
  • Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
  • Deputise for the General Manager as needed, attending various meetings and events.
  • Ensure the consistent implementation and review of SOPs across all departments.
  • Handle daytoday queries, complaints, and problems arising in the hotel.
  • Liaise with the General Manager and Events Manager for business forecasting and planning.
  • Drive financial opportunities and create a proactive upselling environment.
  • Conduct Duty Management shifts, fire walks, and Health & Safety audits.
  • Promote positive employee relations and regular team communication.
  • Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
  • Ensure Health and Safety compliance for all hotel premises.

Requirements:


  • Diploma in Hospitality Management; a degree in a related field would be beneficial.
  • Minimum of 5 years' experience in a managerial role within the hospitality industry.
  • Strong commercial awareness, relationshipbuilding, and problemsolving skills.
  • Excellent organizational, multitasking, and leadership abilities.
  • Outstanding communication and interpersonal skills.
  • Proficiency in hotel management software and Microsoft Office Suite.

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