IT Support Administrator - Stellenbosch, Western Cape, South Africa - ProRecruit

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Stellenbosch, Western Cape, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Our client, a property market Leader in South Africa, are currently looking for an IT Support Administrator who can start as soon as possible, or immediately at their offices in Stellenbosch.


Job Purpose:

This position will report to the IT Manager and work closely with Desktop & Server Engineers


Requirements:

Grade 12

3 Years + Industry Experience

Strong administration skills

Experience working with customers and technicians

Previous experience working with ticketing systems

Own transport


Duties include, but are not limited to:
Assist with telephonic IT support

Creating tickets for walk-in and call-in requests

Assign tickets to support agents

Escalate incidents & priority support

Help enforce policies and procedures

Setup & assist with Video conferences and boardroom equipment

Monitor, remind & assist IT support agents to follow up on calls

Log support calls with suppliers and follow up

Source quotes

Place and follow up on orders

Ensuring orders and approvals are collated

Stock control & ensuring remotely delivered stock is captured

Issue and collect IT assets from users

Setup and manage meetings

Manage courier delivery and collections

Create and post information & training material on internal media groups

Arrange resource bookings and pool vehicles

Various admin duties including:
Capturing, reporting, document & record management
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