Operations & Delivery Manager - Cape Town

Only for registered members Cape Town, South Africa

2 weeks ago

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Job Summary

The Operations & Delivery Manager is responsible for day-to-day operational performance of office ensuring teams are supported services delivered consistently and standards maintained across people processes and facilities.

Responsibilities

  • Own day-to-day running of offices operational teams ensuring smooth efficient and well-organized operations
  • Ack as on-site operational lead providing visibility structure decision-making support across teams
  • Drive service delivery standards ensuring teams meet agreed SLAs KPIs client expectations

    Qualifications

    • Proven experience Team Leader Sr Team Leader call centre service-delivery environment minimum years experience
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