Customer Service Agent - East London, South Africa - FlySafair

FlySafair

Verified Company

East London, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Eastern Cape, East London
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
Manage flight delays and or cancellations;
Handle and safeguard of confidential information.

REQUIREMENTS:

Grade 12;
Airport experience and ticket sales within an aviation concern;
Excellent written and verbal command of the
English language including proper phone etiquette;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public

- holidays and flexible hours and shifts as required;

Own transport would be an advantage.

PERSONAL ATTRIBUTES:

Punctual;
Excellent understanding of delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal hours including additional shifts,
Remains focused in order to handle objections;
Customer focused and service orientated.

APPLICATION GUIDELINE: