Lead Generation Contact Center Team Manager - Cape Town, South Africa - Clik N Save

Description

Job description

• We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read further.

Job brief

To nurture and grow team of lead generation agents within the call centre space by training, nurturing and motivating a team to achieve the daily and monthly production targets; and provide accurate daily and monthly reporting on individual and team performance.

What Does a Financial services Leads Generator Do?

A leads generator is a person who speaks to a potential client, generates interest and passes the lead through to one of our clients.

This is the marketing of products and not sales. A lead generator provides a valuable service in enhancing and protecting people's lives.
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Required skills_

• Motivation of the team and supervision;
• Excellent Team Management skills;
• Training and upskilling the team;
• Growing the consultants;
• Creating a sustainable team dynamic and culture;
• Excellent coaching skills;

Experience

• Must have minimum 12 months Team Leading experience preferably in an outbound Call Centre;
• Excellent communication skills;
• Competent at Excel;
• Exceptional people skills;
• High energy and a great motivator of people;
• Ability to react to a situation and provide appropriate and sustainable solutions;

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Responsibilities and Work Outputs_

• Train a team of outbound consultants on scripting and excellent call etiquette;
• Identify and train the appropriate 2IC's;
• Monitor and ensure performance of leads generation agents;
• Monitor and ensure the performance of leads Generation Team;
• Coaching of leads generation agents and ensuring the Team meets the quality standards;
• Enforcement of team discipline;
• Monitor and update the relevant production, performance and quality statistics;
• Ensure that the call dispositions are updated correctly;
• Ensure adherence to the companies rules, policies and procedures;
• Ensure that the core values of the company are adhered to;

Summary:

This is a full-time job within a growing organization with high growth potential. So if you have a proven track record and have what it takes please apply.

Application Deadline: 2024/02/18


Job Types:
Full-time, Permanent


Salary:
R8 000,00 - R25 000,00 per month


Education:

• High School (matric) (required)

Language:

- english (required)


Ability to Commute:

• Cape Town, Western Cape (required)

Application Deadline: 2024/02/18